Also, the step title can be used in place of the phase number, e.g., the four stages for a customer journey map Awareness, Consideration, Decision, and Service. Likewise, they can edit this process diagram design according to the requirement, i.e., change the timeline label from years to months. The presenters can choose between the two available background color variations of the template slide. The two ends of the ribbon show starting and ending year timeline tags. And in between, there are description and title areas where users can add the representative headings for each stage. These curves show the editable phase number labels and meaningful icons. Each curve depicted through a distinct shade represents the stages of the customer journey. Our 4-Step Customer Journey Mapping Template for PowerPoint is a horizontal process diagram designed using the illustration of folded ribbon. Professionals also devise new policies for the betterment of the user experience. The customer journey maps help the marketing and sales departments enhance the touchpoints and analyze the positive or negative results of the new marketing strategies. Thus, our 4-step customer journey map can be used for either purpose by editing its components accordingly. It can either be a theoretical track created using the user personas or a physical storyline of a customer. The map displays the various touchpoints by which the users interact with the brand and their particular experience. Customer journey mapping means creating an outline of distinct steps followed by the users to become customers. This PPT template is also customizable with Google Slides and Keynote.The 4-Step Customer Journey Mapping Template for PowerPoint is a creative presentation layout for mapping the customer journey phases. Business professionals can use this slide in their presentations to discuss corporate sales and how they can improve the user experience on each level. So, presenters can conveniently showcase their B2B customer journey map based on user persona or research. These one-pager B2B Customer Journey Map Powerpoint Template sections are editable. Opportunities: These are the drawn suggestions based on the points of delight and pain that the selling company should consider.Pain Points: Shows points at which the customer party faces trouble.Points of delights: Indicates on which provisions customers feel delighted.Emotions: Emojies on graphical lines are used in this row to represent the customer satisfaction levels.
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